We are committed to providing quality products to our customers. Due to the nature of our product we DO NOT offer refunds or exchanges, except in the case of receipt of damaged products.
If an item may be considered defective, please email email@example.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchase. If the product is deemed defective by brandywatkinsbeauty.com, you will be eligible for a refund or replacement of the same item.
Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from brandywatkinsbeauty.com orders.
In case delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.
In case of a Refuse or Return packages the shipping and handling fees will be charged to the payment form selected during checkout, and will be subtracted from any refund. Also a reshipping fee of $2.99 will be charge in case of a reshipment.
Incorrect Shipping information: Our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders will be $2.99.
Brandy Watkins Beauty is not responsible for any lost or stolen packages shipped.