We are committed to delivering high-quality products. Due to the nature of our items, we do not offer refunds or exchanges, except in cases where a product arrives damaged or defective.

Defective or Damaged Items

If you believe your item is defective:

• Email us at info@brandywatkinsbeauty.com
• Include your Name, Order Number, and a Photo of the product
• Claims must be submitted within 30 days of purchase

If the product is confirmed to be defective, you may receive a refund or a replacement of the same item.

Return Shipping

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable
• Refunds are issued to the original payment method and to the person listed on the order
• We only accept returns for orders placed on brandywatkinsbeauty.com

Lost, Stolen, or Delayed Packages

• Please file a claim with USPS at usps.com
• After filing, send us the claim details
• We will wait for USPS to resolve the claim before taking further action

Refused or Returned Packages

• Shipping and handling fees will be deducted from your refund
• A $2.99 reshipping fee applies if you request the item to be sent again

Incorrect Shipping Information

• We ship to the address provided at checkout
• If there’s an error, contact USPS to reroute your package
• A $2.99 reshipping fee applies for all reshipments

Note: Brandy Watkins Beauty is not responsible for lost or stolen packages once they have been shipped.